Support Policy Category A
Applies to the following product categories:
Endpoint solutions
ESET Endpoint Antivirus, ESET Endpoint Security (desktop platforms)
Server products
ESET File Security or ESET Server Security, ESET Mail Security, ESET Security for Sharepoint, ESET Virtualization Security, ESET Anti-Malware SDK
Support levels
Full Support is granted to the latest release of the latest generation and the latest release of the earlier generation (for only one year after the release of a new product generation).
Limited Support is available for the earlier releases of the latest generation (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).
Example
Let's assume version 8.1 is the latest release of the generation version 8 and generation 9 is about to be released:
Version |
v 8.0 release |
v 8.1 release |
v 9.0 release2 |
v 9.0 release + 1 year |
v 9.0 release + 3 years |
|---|---|---|---|---|---|
9.0 |
N/A |
N/A |
|
TBD5 |
TBD5 |
8.1 |
N/A |
|
|
|
|
8.0 |
|
|
|
|
|
1 Version 8.1 is in Full Support until the next major release + 1 year (version 9.0).
2 The Limited Support end date for version 8.1 is set at the next major release (version 9.0) and equals version 9.0 release date + 3 years.
3 Meanwhile, version 8.0 is an earlier release of the latest generation. Therefore, when version 8.1 came out, it transitioned to Limited support immediately.
4 When version 9.0 comes out, the Limited support end date for version 8.0 will be set to version 9.0 release date + 1 year.
5 Version 9.0 is in Full support until a next minor release or until next major release + 1 year—whichever comes first.
This is an illustrative example:
Version |
Original Release Date |
Latest Build |
Latest Build Release Date |
Current Status |
Full Support |
Limited Support |
|---|---|---|---|---|---|---|
9.0 |
November 30, 2021 |
9.0.2046.0 |
March 24, 2022 |
|
Until version 9.1 |
Until version 10 + 1 year |
8.1 |
June 15, 2021 |
8.1.2050.0 |
April 27, 2022 |
|
Until November 30, 2022 |
Until November 30, 2024 |
8.0 |
December 9, 2020 |
8.0.2053.0 |
April 27, 2022 |
|
Ended (June 15, 2021) |
Until November 30, 2022 |
To review the current support level for your ESET product, see the Is my ESET product supported? section.
Support Levels Scope
|
•Availability of regular module updates •Support for new operating systems and new versions of operating systems is granted by new product release (either a new major version release or a next minor release; only applicable to the latest product generation) •Confirmed problems and vulnerabilities addressed with security and stability updates or service releases •Technical Support is available •Knowledgebase and Online Help guides are up-to-date |
|
•Availability of regular module updates •Compatibility with new versions of operating systems is not guaranteed •Confirmed system critical bugs and critical vulnerabilities may be addressed with security and stability updates or service releases •Technical Support is available •Knowledgebase and Online Help guides updates are guaranteed only for critical issues (preventing the products’ core functionality and security) •The product is no longer available for download from ESET servers |
|
•Availability of module updates is not guaranteed •Module updates are not provided after the scheduled product version termination date •No new operating systems support •No technical support or security and stability updates are available for this version •Knowledgebase articles and Online Help are unpublished and no longer accessible online •Customers with ESET Extended Support can request a product user guide in PDF format from ESET Technical Support |