Support policies
For support policies, we distinguish the following Support Policy Categories populated with specific product categories and products:
Product Category |
Support Policy Category |
Support level transition rules |
|---|---|---|
Endpoint solutions ESET Endpoint Antivirus, ESET Endpoint Security (desktop platforms)
Server products ESET File Security or ESET Server Security (Windows, Linux), ESET Mail Security (Exchange, IBM Domino), ESET Security for Sharepoint |
One year Full Support, two years Limited Support after the version’s release |
|
On-premise consoles ESET PROTECT On-Prem (formerly ESET PROTECT, ESET Security Management Center, ESET Remote Administrator)
ESET Management Agent ESET Management Agent |
Six months Full Support, two years Limited Support after the version’s release |
|
Mobile products ESET Endpoint Security for Android
Extended Detection and Response (XDR) ESET Inspect On-Prem (formerly ESET Inspect, ESET Enterprise Inspector)
Encryption and Multi-factor Authentication ESET Full Disk Encryption, ESET Endpoint Encryption, ESET Secure Authentication, ESET Secure Authentication Components for Windows, ESET Secure Authentication Synchronization Agent for Windows.
Proxy ESET Bridge
Plugins ESET Direct Endpoint Management plugins |
Full Support until the next feature update release, then one year Limited Support |
|
Cloud solutions ESET PROTECT (formerly ESET PROTECT Cloud), ESET LiveGuard Advanced (formerly ESET Dynamic Threat Defense), ESET MSP Administrator, ESET Business Account, ESET Inspect (formerly ESET Inspect Cloud), ESET Cloud Office Security, ESET Threat Intelligence, ESET Secure Authentication Cloud, ESET PROTECT Hub.
Plugins ESET Professional Services Automation plugins |
Continual Full Support |