Support policies
For support policies, we distinguish the following Support Policy Categories populated with specific product categories and products:
Product Category |
Support Policy Category |
|---|---|
Endpoint solutions ESET Endpoint Antivirus, ESET Endpoint Security (desktop platforms)
Server products ESET File Security or ESET Server Security, ESET Mail Security, ESET Security for Sharepoint, ESET Virtualization Security, ESET Anti‑Malware SDK |
A |
Consoles: On-premise consoles ESET PROTECT, ESET Security Management Center, ESET Remote Administrator |
B |
Mobile products ESET Endpoint Security for Android
EDR ESET Inspect (formerly ESET Enterprise Inspector)
Encryption and Multi-factor Authentication ESET Full Disk Encryption, ESET Endpoint Encryption, ESET Secure Authentication
Proxy ESET Bridge |
C |
Cloud solutions ESET PROTECT Cloud, ESET LiveGuard Advanced (formerly ESET Dynamic Threat Defense), ESET MSP Administrator, ESET Business Account, ESET Inspect Cloud, ESET Cloud Office Security |
D |