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Support policies

For support policies, we distinguish the following Support Policy Categories populated with specific product categories and products:

Product Category

Support Policy Category

Endpoint solutions

ESET Endpoint Antivirus, ESET Endpoint Security (desktop platforms)


Server products

ESET File Security or ESET Server Security, ESET Mail Security, ESET Security for Sharepoint, ESET Virtualization Security, ESET Anti‑Malware SDK


Consoles: On-premise consoles

ESET PROTECT, ESET Security Management Center, ESET Remote Administrator


Mobile products

ESET Endpoint Security for Android



ESET Inspect (formerly ESET Enterprise Inspector)


Encryption and Multi-factor Authentication

ESET Full Disk Encryption, ESET Endpoint Encryption, ESET Secure Authentication



ESET Bridge


Cloud solutions

ESET PROTECT Cloud, ESET LiveGuard Advanced (formerly ESET Dynamic Threat Defense), ESET MSP Administrator, ESET Business Account, ESET Inspect Cloud, ESET Cloud Office Security