Support Policy Category B

Applies to the following product categories:

On-premise consoles

ESET PROTECT, ESET Security Management Center, ESET Remote Administrator

 

Full Support is available for all the components of the latest release (major or minor version). When a later version is released, the previous version immediately transitions into Limited Support.

Limited Support is available for two years after a later product version has been released.

Support Levels Scope

OkFull Support

Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases

Confirmed problems and vulnerabilities addressed with security and stability updates or service releases

Technical Support is available

Knowledgebase and Online Help guides are up to date


WarningLimited Support

Compatibility with new versions of operating systems is not guaranteed*

Technical Support is available

Knowledgebase and Online Help guides updates are guaranteed only for critical issues (preventing the products’ core functionality and security)

Product is no longer available for download from ESET servers


ThreatsEnd of Life

No new operating systems support

No technical support or security and stability updates are available for this version

Knowledgebase articles and Online Help are unpublished and no longer accessible online