Support Policy Category B
Applies to the following product categories:
On-premise consoles
ESET PROTECT, ESET Security Management Center, ESET Remote Administrator
Full Support is available for all the components of the latest release (major or minor version). When a later version is released, the previous version immediately transitions into Limited Support.
Limited Support is available for two years after a later product version has been released.
Support Levels Scope
|
•Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases •Confirmed problems and vulnerabilities addressed with security and stability updates or service releases •Technical Support is available •Knowledgebase and Online Help guides are up to date |
Full Support
|
•Compatibility with new versions of operating systems is not guaranteed •Technical Support is available •Knowledgebase and Online Help guides updates are guaranteed only for critical issues (preventing the products’ core functionality and security) •Product is no longer available for download from ESET servers |
Limited Support
|
•No new operating systems support •No technical support or security and stability updates are available for this version •Knowledgebase articles and Online Help are unpublished and no longer accessible online |
End of Life