Support levels
These are the generic support levels for ESET business products and services. For specific support levels of individual products and product versions, refer to their corresponding sections.
Full Support
This is understood industry-wide as providing the best efforts to serve customers by fixing all bugs and offering full functionality. During the Full support, we strive to serve our customers by offering full functionality and providing the best efforts to fix all bugs, as long as it is technically and economically viable. We also offer wide-ranging assistance to our customers. All future operating system releases will be supported unless there is a major external hurdle that we cannot overcome with reasonable effort.
Full support does not automatically guarantee we will fix all the discovered bugs in the affected version—we may release the fix in a later version. After the bug analysis is finished, we track them and queue the fixes to the implementation process based on other development priorities. While some bugs may be fixed in an immediate hotfix release, some may only be fixed in the next planned service release. On the other hand, when a critical or business-important bug is discovered, we are willing to fix it in versions in other than the Full Support level, and the decision is purely up to ESET.
Limited Support
It is generally limited to Technical Support and Development Support, which is limited to bug fixing (critical bugs/vulnerabilities only), and there is no support for new operating system versions.
End of Life
At this stage of the product lifecycle, we offer zero support or assistance and do not guarantee the product's functionality at all. The best we can do is guide the customer to the most appropriate migration path to upgrade to the latest equivalent product.
ESET Extended Support
ESET offers an additional, paid service that grants a basic level of protection by providing limited module updates to ESET product versions after their official End of Life. You can find More information about this service in the official documentation.
Only specific product versions are eligible for the service for a given period.
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In case of exceptions, ESET reserves the right to switch any of the product versions' or product components' support levels and will update these pages in advance before transitioning a support level to End of Life. ESET shall not be obliged to issue updates or upgrades (major, minor, build or a module update) to the software or for a specific operating system in case of technical impossibility due to third-party's limitations for their products or updates. For instance, if the third-party vendor stops supporting an operating system and does not allow signing any new builds for this OS, ESET may be unable to provide updates for this software. |
Example
Each ESET product is represented by a table. Each major or minor product version is represented by a table row. See also Product tables explanation.
Version |
Original Release Date |
Latest Build |
Latest Build Release Date |
Current Status |
Full Support |
Limited Support |
|---|---|---|---|---|---|---|
3.0 |
January 1, 2022 |
3.8.0 |
April 5, 2022 |
|
Until version 4 |
Until version 4 + 1 year |
2 |
January 1, 2021 |
2.0.5.0 |
April 5, 2021 |
|
Ended (January 1, 2022) |
Until January 2023 |
1 |
January 1, 2020 |
1.0.3.0 |
April 5, 2020 |
|
Ended (January 1, 2021) |
Ended (January 1, 2022) |
To review the current support level for your ESET product, see the Is my ESET product supported? section.