Support Policy Category D
Applies to the following product categories:
Cloud solutions
ESET PROTECT Cloud, ESET LiveGuard Advanced (formerly ESET Dynamic Threat Defense), ESET MSP Administrator, ESET Business Account, ESET Inspect Cloud, ESET Cloud Office Security
Full Support is available when a new major release becomes generally available. It is considered to be in Full Support, and the last major release automatically transitions to the final phase - End of Life.
Limited Support is available when a new major release becomes generally available. If, for some reason, the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a pre-defined time (usually for one year). After the pre-defined time, the previous release version reaches its End of Life.
Support Levels Scope
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•Cloud service is constantly improved •Confirmed problems and vulnerabilities might be addressed with Stability and Security Updates or Service Releases •Enrollment of new customers/users is available •Technical Support is available and documentation is updated |
Full Support
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•Cloud service is not actively improved •Functionalities and accessibility might be limited •Enrollment of new customers/users might be limited •Technical Support is limited, bugs are under consideration, documentation updates might be limited |
Limited Support
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•Cloud service improvements are terminated •Accessibility is limited or terminated •Enrollment of new customers/users is not available •Basic or no Technical Support, no bugs fixing •Knowledgebase articles and Online Help are unpublished and no longer accessible online |
End of Life