Support Policy Category D
Applies to the following product categories and products:
Product Category D |
|---|
Cloud solutions ESET PROTECT (formerly ESET PROTECT Cloud), ESET LiveGuard Advanced (formerly ESET Dynamic Threat Defense), ESET MSP Administrator, ESET Business Account, ESET Inspect (formerly ESET Inspect Cloud), ESET Cloud Office Security, ESET Threat Intelligence |
Support levels
Full Support is available when a new feature update becomes available. This feature update is in Full Support, and the previous feature update automatically transitions to the final level—End of Life.
Limited Support is available when a subsequent feature update becomes available. Occasionally, if the previous feature update is not terminated, this previous feature update automatically switches from Full Support to Limited Support for a pre-defined time (usually for 1 year). After the pre-defined time, the previous release version reaches End of Life.
Support Level Specifics
The support levels’ scope is explained in the section Support levels. In addition, the following specifics apply to products in this category:
|
•Cloud service is constantly improved •Enrollment of new customers/users is available |
Full Support
|
•Cloud service is not actively improved •Bugs are under consideration •Functionalities and accessibility may be limited •Enrollment of new customers/users may be limited •Technical Support is limited |
Limited Support
|
•Cloud service improvements are terminated •Accessibility is limited or terminated •Enrollment of new customers/users is unavailable |
End of Life