Support Policy Category E
Applies to the following product categories and products:
Application Category E |
|---|
Application Programming Interfaces (API) ESET Connect API Categories |
Support levels
Full Support is available when a new feature update becomes available. During the transition period, as the timeframe during which a previous version of the product remains available after the introduction of the new version or functional replacement is introduced, the previous version will continue to be available for a defined, Limited Support period. ESET will make reasonable efforts to ensure compatibility and provide customers sufficient time to adapt to these changes.
The Limited Support of the product version starts on the announced date, usually on the public announcement date to end-customers. The version will move to the Limited Support and will be available throughout the period until its End of Life date. After the Limited Support has elapsed, the product version will no longer be available.
Support Level Specifics
The support levels’ scope is explained in the section Support levels. In addition, the following specifics apply to products in this category:
|
•Cloud service is constantly improved •Enrollment of new customers/users is available |
Full Support
|
•The service is not actively improved •Bugs are under consideration •Features and accessibility may be limited •Enrollment of new customers/users may be limited •Technical Support is limited |
Limited Support
|
•Cloud service improvements are terminated •Accessibility is limited or terminated •Enrollment of new customers/users is unavailable |
End of Life