Application lifecycle

Each of the applications, software applications, including locally installed software, cloud-based software and complex software platforms, fits into a specific application lifecycle stage (whereas application versions transition through different Support levels).

To define a complete End of Life policy, we categorized the applications into the following stages.

Lifecycle stages scope overview:

Applications in active development

These applications are in the early or middle stages of the lifecycle, and we plan to develop and sell them in the coming years.

Applications in active development regularly undergo the end-of-version procedure for earlier application versions. There is also a procedure to allow for an Extended Support period for certain application versions—for more details, contact your ESET representative.

For example: ESET Endpoint Security for Windows (in 2024)

Applications in maintenance

These applications are highly mature, and ESET only maintains them. There is no development of any new features. Applications in Maintenance do not get releases guaranteeing compatibility with future updates of third party applications or components, such as operating systems or internet browsers. Occasionally, an application can transition from the maintenance stage back to active development. Applications in maintenance have the flag Maintenance in application tables.

Applications to be terminated

These applications have not been developed or improved for a long time, and they no longer make enough commercial or strategic sense. Applications in the Termination stage undergo an internal termination procedure, resulting in the applications completing End of Life. Customers cannot purchase new product subscriptions in the Termination stage. Applications to be terminated have the flag Ongoing termination in application tables. (for example: ESET Business Account)

The specific application offered as a standalone item for purchase is also referred to in the Terms of Use as a "Product".

End of Sale

End of Sale (EOS) is a stage in the termination lifecycle with two primary contexts:

•As part of the application termination lifecycle: It represents a step in the termination procedure that results in the application reaching End of Life.

•As part of the Protection Tier termination process: It represents a phase during which customers can no longer purchase new subscriptions to the Protection Tier. This EOS does not affect the functionality of applications already sold within this tier.

ESET strives to provide transparent communication and will announce the applications' and protections' End of Sale at least six months before the planned End of Sale date. This information is published on the End of Life site. See the complete list of application terminations at ESET applications scheduled for End of Life.

After the End of Sale date, no new orders of a specific ESET product or subscription are allowed. For existing customers, renewals might still be allowed for a period specified in the End of Sale announcement. No subscriptions for the product or an protection tier that includes this product can expire after the End of Life date.

Following the End of Sale date, ESET will provide support for the affected application regarding its lifecycle stage and version support levels as per our End of Life policy. If migration options to an alternative ESET application exist, ESET will provide guidance to enable a smooth transition for our customers.

The application End of Life will follow after the End of Sale date, within a period specified in the End of Sale announcement (usually two years for business applications, one year for home applications). In special cases when the functionality of ESET applications is negatively affected, or the security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the termination process outside the minimal standard time duration.

After the End of Life date, ESET will remove the application from the corresponding protection tiers. The application's End of Life date is the same as the End of Life date of its last version.