Failed upgrade for a consumer/home product (SHA-1 based)

ESET End of Life > ESET product versions that will reach End of Life during this year > Failed upgrade for a consumer/home product (SHA-1 based)

Upgrade of your ESET product has failed

We could not upgrade your legacy product version to the latest possible version. Therefore, you are using a product version that has reached End of Life status and will be disconnected from ESET servers.

What should I do?

Check the current installation status of your ESET product

Do you have an account with Administrator privileges?
You need an account with Administrator privileges. If you are not an Administrator, you cannot upgrade or uninstall. Contact your system administrator to upgrade.

Is the ESET product working properly after a failed upgrade?
After the failed upgrade, open the main program window to verify the ESET product is working correctly.
If the upgrade failed and the ESET product is not accessible, or the ESET product reports a Security alert with multiple messages, proceed to step 2 as soon as possible.