As you are running Windows Server 2016, you could encounter one of the following issues:
Your ESET Windows Server product reached End of Life status
ESET product
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ESET Windows Server products
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Product version
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Versions 6.4.x and below
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Lifecycle status
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End of Life
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ESET product
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ESET Windows Server products
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Product version
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Versions 6.5.x
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Lifecycle status
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Limited Support until December 2022
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For more details see ESET End of Life policy for business products.
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Your ESET Windows Server product might have compatibility issues with your operating system
ESET product issue
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SHA-1 certificate expiration
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End of Life date
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Per product (some products expired January 27, 2020)
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Details
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ESET has obtained replacement certificates to sign binaries of its Windows products because ESET’s SHA-1 code signing certificates are expiring in a short time.
Operating systems or ESET products without SHA-2 support might stop working.
See the following page for details on how to resolve it: SHA-2 required compatibility
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Failed to load modules
ESET product issue
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Legacy products startup issue
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End of Life date
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February 7, 2020
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Details
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ESET has identified that our kernel has a problem with verification of the timestamp of an already expired certificate (expired by 7th Feb 2020). This method fails and our modules in earlier, legacy versions, are declared as untrusted and therefore are not loaded. This mechanism ensures that no untrusted library is loaded.
As a result, the affected versions fail to load modules (HIPS, Update, Device Control, Web and Email protection) and are not functional, therefore the protection is not functional.
For more information, refer to the ESET Knowledgebase article.
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