Introduction

The purpose of this document is to introduce procedures regarding our product lifecycle, End of Life (EOL) policies, and product-related support policies for ESET small office (SOHO) and home products. To ensure our customers have the best protection possible, we want to communicate the EOL process transparently and predictably for everyone involved.

In this End of Life document, we have defined product categories and created support policies for each of them. We have retroactively applied new support policies to existing products and versions while still honoring any prior commitments to our customers. These policies will be strictly applied to all future releases to maintain consistency.

We also present a template for approaching our product versioning and have drafted new guidelines to follow.

Click here to see ESET End of Life policy for Business products