Introduction
The purpose of this document is to review ESET's End of Life policies, product-related support policies, and policies we follow for the support of various operating systems.
This document should serve as a source of information for ESET business customers, for whom clear and predictable End of Life policies can significantly contribute to effective IT security planning. We believe this document will help organizations keep their security policies up to date, preventing any disruptions to business continuity.
This End of Life document was inspired by industry best practices and accepted standards. The policies are applied to all existing products and product versions, respecting the past commitments made to our customers. We have defined product categories and tailored support policies to each of them; you can also find information on how product versioning works and explanations of the product lifecycle stages.
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In 2023, ESET introduced a new End of Life policy that refines and changes the support level definitions, durations, and product versions. Feature updates released after the end of September 2023 have their support duration defined by the new policy (see the previous policy version 1.5). The changed policy is not retroactive; therefore, the new definitions and support durations do not apply to versions released before the end of September 2023. |
Click here to refer to the ESET End of Life policy for Home products