If you cannot upgrade Windows 8 for specific reasons

Do these steps in order:


Do you have the latest Windows 8.1 updates, or is Windows Update active?

If you are running Windows 8.1 or Windows RT 8.1 and automatically get updates, you do not need to do anything. Windows Update will download and install the update. To ensure your device is up to date, navigate to Start > Settings > Update & Security > Windows Update and see your update status and available updates.


Use the latest product version to prevent other issues

You must install version 9.1 or later.

I have ESET Endpoint Antivirus:

I have ESET Endpoint Security:

For more information, refer to the Install or upgrade ESET Endpoint Security or ESET Endpoint Antivirus on a client workstation Knowledgebase article.


We strongly recommend upgrading to Windows 10 or Windows 11.

Why should I upgrade?

I manage endpoints using ESET PROTECT/ESMC/ERA | I manage endpoints using ESET PROTECT Cloud | I manage endpoints using a plugin

Last updated: January 20, 2022

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