If you cannot upgrade Windows 7 for specific reasons

Do these steps in order:

step-1

Ensure to have the latest Windows 7 updates installed

Verify you have installed Windows 7 Service Pack 1 (SP1) and both the standalone security updates (KB4474419, KB4490628 or later).

If you do not have these Windows updates installed, click the appropriate links for your system version below:

arrow_down_home Do I have a 32-bit or 64-bit version of Windows 7?

If you have Windows 7 (32-bit), download and install these Security Updates:

If you have Windows 7 (64-bit), download and install these Security Updates:

If the download links do not work (for example, in Google Chrome)

Right-click the link, and then select the option Save Link As... or Save Target As....

save_as

arrow_down_home More detailed information

step-2

Use the latest product version to prevent other issues

You must install version 8.1 or later.

For more information, refer to the Install or upgrade ESET Endpoint Security or ESET Endpoint Antivirus on a client workstation Knowledgebase article.

 

We strongly recommend upgrading to Windows 10 as your operating system version is no longer supported by Microsoft and will not receive security updates.

Why should I upgrade? | I manage endpoints using ESMC/ERA

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