You received an orange or red in-product status, encountered a forced upgrade, or a Technical Support agent asked you to upgrade ESET to the latest version. And, asking yourself, why or what is it all about?
Four simple reasons
1.In response to evolving threats, we must also upgrade ESET products. Earlier ESET products do not guarantee cutting-edge protection.
2.The compatibility of earlier ESET products with later operating system versions cannot be guaranteed. All known operating systems, including Microsoft Windows, Linux and Android, have End of Life policies.
3.Other third-party products (such as databases, Citrix) that are dependent on specific ESET products (for example, ESET PROTECT On-Prem/ESMC/ERA/EEI) evolve as well and may become incompatible with unsupported ESET product versions.
4.ESET cannot maintain multiple product versions forever. There are too many obsolete versions installed over customer environments, and it is impossible to provide proper support, accurate documentation, and compatibility.
Is it hard to upgrade?
For home users, it is easy. Just upgrade your ESET product and operating system to the latest version.
We understand that business users must spend/invest time and resources in their products/infrastructure, however, it is important to ensure the best performance and stability of your ESET products. If you face challenges due to End of Life policy, ESET Extended Support can help you for a given period of time to overcome this.
Note that many later versions of ESET products contain the auto-upgrade feature, whereas previous versions did not support this.
Curious about the End of Life policy?
Learn more about the policy in our guides here:
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