Upgrade of your ESET product has failed

We could not upgrade your legacy product version to the latest possible version. Therefore, you are using a product version that has reached End of Life status and will be disconnected from ESET servers.

 

What should I do?

step-1

Check the current installation status of your ESET product

Do you have an account with Administrator privileges?
You need an account with Administrator privileges. If you are not an Administrator, you cannot upgrade or uninstall. Contact your system administrator to upgrade.

Is the ESET product working properly after a failed upgrade?
After the failed upgrade, open the main program window to verify the ESET product is working correctly.
If the upgrade failed and the ESET product is not accessible, or the ESET product reports a warning Security alert with multiple messages, proceed to step 2 as soon as possible.

important

If you need help and would like to contact ESET Technical Support:

•The upgrade failed with a {GET_ERROR} error code.

•You have {GET_PRODUCT} {GET_VERSION} running on {GET_OSNAME} {GET_BITNESS}.

step-3

Install the latest version manually

For illustrated instructions on product installation and activation, visit the appropriate page for your product below:

•Download and install ESET Smart Security Premium

•Download and install ESET Internet Security

•Download and install ESET NOD32 Antivirus

Last updated: July 13, 2023

Additional resources

User Guides

ESET Forum

YouTube videos

Need further assistance?

Contact ESET Technical Support

More Information

Support News
Customer Advisories