Support levels

These are the general support levels for ESET applications and services. For specific support levels of individual applications and application versions, refer to their corresponding sections.

Full Support

This is understood industry-wide as providing the best efforts to serve customers by fixing all bugs and offering full functionality. We also offer wide-ranging assistance to our customers. All future operating system releases will be supported unless there is a major external hurdle that we cannot overcome with reasonable effort.

Limited Support

It is generally limited to Technical Support and Development Support, which is limited to bug fixing (critical bugs/vulnerabilities only), and there is no support for new operating system versions.

End of Life

At this stage of the application lifecycle, we offer zero support or assistance and do not guarantee the application's functionality at all. The best we can do is guide the customer to the most appropriate migration path to upgrade to the latest equivalent application.

Disclaimer

Updates

ESET shall not be obliged to issue updates (module updates) or upgrades (installing later major or minor version over a previous one) to the software or for a specific operating system in the case of technical impossibility due to third-party limitations for their applications or updates. For instance, if the third-party vendor stops supporting an operating system and does not allow signing any new builds for this operating system, ESET may be unable to provide updates for this software. ESET will make our best effort to work with third parties to address the issues but is not obliged to provide a solution.

Operating system compatibility

In special cases, the operating system version’s compatibility with an ESET application version can be limited during an application version’s lifetime—typically due to technical limitations caused by a third-party. This means that the application version remains compatible. However, users on this operating system version might not receive all updates, such as servicing or specific module updates. In rare cases, during its lifetime, an application version might become incompatible entirely with an operating system—due to technical compatibility limitations caused by a third party. The application version may stop functioning on this operating system version with immediate effect. This is, unfortunately, out of ESET’s control.

Third-party applications or components

ESET applications and application versions may be officially compatible with specific third-party applications or components. This compatibility is defined in the given application or application version documentation. If a third party stops supporting their components or imposes technical limitations to their compatibility with ESET applications, the ESET application may partially or entirely stop functioning with this component. In such cases, users might stop receiving some updates, such as servicing or specific module updates, or lose some application functionality. Unfortunately, this is out of ESET’s control; functionality cannot be guaranteed in these cases. ESET will make a best effort to work with third-parties to address issues but is not obliged to provide a solution.

Example

Each ESET application is represented by a table. Each major or minor application version is represented by a table row. See also Application tables explanation.

To review the current support level for your ESET application, see the Is my ESET application supported? section.