Application lifecycle

Each of our applications fits into a specific stage of the application lifecycle.

We categorize our applications into the following stages:

Applications in active development

These applications are in the early or middle stages of the lifecycle.

Applications in active development regularly undergo the end of version procedure for earlier application versions (every time a new major version is released).

Applications in maintenance

These applications are in a highly mature state and ESET only maintains them. There is no development of any new features. Applications in maintenance do not get releases guaranteeing compatibility with future operating system releases. Applications in maintenance have the flag Maintenance in application tables.

Applications to be terminated

These applications undergo an internal termination procedure, which results in the applications completing End of Life. Applications to be terminated have the flag Terminated.

End of Sale

End of Sale (EOS) is a stage in the termination lifecycle with two primary contexts:

•As part of the application termination lifecycle: It represents a step in the termination procedure that results in the application reaching End of Life.

•As part of the Protection Tier termination process: It represents a phase during which customers can no longer purchase new subscriptions to the Protection Tier. This EOS does not affect the functionality of applications already sold within this tier.

ESET strives to provide transparent communication and will announce the applications' and protections' End of Sale at least six months before the planned End of Sale date. This information is published on the End of Life site. See the complete list of application terminations at ESET applications scheduled for End of Life.

After the End of Sale date, no new orders of a specific ESET application or service are allowed. For existing customers, renewals will still be allowed for a period specified in the End of Sale announcement. No subscriptions for the application (or an protection tier that includes this application) can expire after the End of Life date.

Following the End of Sale date, ESET will provide support for the affected application regarding its lifecycle stage and version support levels as per our End of Life policy. If migration options to an alternative ESET application exist, ESET will provide guidance to enable a smooth transition for our customers.

The application End of Life will follow after the End of Sale date, within a period specified in the End of Sale announcement (usually two years for business applications, one year for home applications). In special cases when the functionality of ESET applications is negatively affected, or the security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the termination process outside the minimal standard time duration.

After the End of Life date, ESET will remove the application from the corresponding protection tiers.