Policy for Tools and Services

Current Offering

Tools: ESET Online Scanner, ESET SysRescue, ESET AV Remover, ESET SysInspector, ESET Log Collector

Services: ESET HOME

Support levels

Full Support

Until the next major version release (for example, version 7.x or version 8.x)

Limited Support

Tools and Services do not have Limited Support, except one-year Limited Support in the case of a planned paid tool/service termination.

End of Life

Immediately from the effective date, at least two months' notice of the affected version's End of Life date.

ESET only guarantees support of the latest versions of ESET tools.

Operating system support

Support of the latest operating system/version of operating system at ESET's discretion.

Compatibility with selected operating systems at ESET's discretion.

Exclusions to End of Life policy

Full Support is guaranteed at ESET's discretion.

If any serious incidents affect the version in the unsupported phase, the user will be advised to upgrade to a supported version.

In the case of a tool, an update to the latest version may be required during the support process.

ESET will provide at least a six-month notice of the affected tool/service major version End of Life date.

In the case of planned termination of the tool/service:

Compensation or substitution may be provided at ESET's discretion.

ESET will provide at least a one-year notice of the affected paid tool's/service's End of Life date (two months notice for free tools/services).

In the case of a planned feature termination, ESET will provide six months' notice for paid products, tools, and services.

In special cases, when the functionality of ESET tools or services is negatively affected, or the security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration. In this case, compensation or a substitute feature is provided at ESET's discretion.