Policy for Other applications

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Current Offering

Applications in the 'Other' category include: ESET HOME, ESET Online Scanner, ESET AV Remover, ESET SysInspector, ESET Log Collector, ESET Password Manager

Support levels

Full Support

Valid until the release of the next major version (for example, moving from version 7.x to version 8.x).

Limited Support

Applications in this category do not receive Limited Support. The only exception is a one-year Limited Support period in the event of a planned termination of a paid application.

End of Life

Takes effect immediately on the End of Life date. ESET will provide at least two months' notice prior to an affected version reaching its End of Life.

Operating system support

•Support of the latest operating system/version of operating system at ESET's discretion.

•Compatibility with selected operating systems at ESET's discretion.

Exclusions to End of Life policy

•Full Support is guaranteed at ESET's discretion.

•If any serious incidents affect the version in the unsupported phase, the user will be advised to upgrade to a supported version.

•Update to the latest version may be required during the support process for Other applications.

•ESET will provide at least a six-month notice of the affected application's major version End of Life date.

•In the case of planned termination of an application from the Other category:

•Compensation or substitution may be provided at ESET's discretion.

•ESET will provide at least a one-year notice of the affected paid applications' End of Life date (two months notice for free applications).

•In the case of a planned feature termination, ESET will provide six months' notice for paid applications.

•In special cases, when the functionality of ESET applications is negatively affected, or the security of the user is jeopardized by external factors such as operating system platform changes or legal restrictions, ESET reserves the right to execute the End of Life process outside the minimal standard time duration. In this case, compensation or a substitute feature is provided at ESET's discretion.

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