Update legacy ESET applications with Paid Extended Support
Legacy ESET applications that have already reached End of Life are disconnected from public ESET update servers. Users with Paid Extended Support must use a dedicated update server to deliver basic module updates to legacy ESET applications.
The update server is accessible on the following link: http://update.eset.com/redir/extendedsupport
What is the scope for "basic module updates"?
Your ESET applications will continue updating only module updates necessary for the proper functioning of the application versions that reached End of Life (the virus signature updates and other module updates specified in Annex No. 1 to the Agreement on the Extended Support).
Eligible ESET application versions supported by this update server
ESET application versions that are part of the Agreement on the Extended Support between users and ESET.
Configure the update server properly
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Mixed environments
Mixed environments contain both the supported (in Limited Support and Full Support) and unsupported (that already reached End of Life and were disconnected from public ESET update servers) ESET applications.
Before selecting one from the options below, create a separate group to assign policies/settings only to the unsupported ESET applications.
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Select the applicable option:
Prerequisites:
•ESET applications are activated with an applicable ESET subscription with the enabled Paid Extended Support.
•ESET applications have internet access (directly or via a proxy).
•ESET applications have the Choose automatically option enabled in the Advanced Setup > Update > Profiles > Updates > Modules Updates.
You do not need to change any update settings. ESET update servers automatically provide the updates to your ESET applications.
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If you use the Mirror Tool to serve updates to your local endpoints, you need to re-run the MirrorTool.exe or change the recurring task you have set up. Do not change the update server address in the settings of ESET applications that connect to this mirror.
1.Obtain the offline subscription file (.lf) for the ESET subscription with the enabled Paid Extended Support via ESET Business Account. Select the Include Username and Password check box to enable updates from ESET servers.
2.Run the Mirror Tool with the parameters to set the update server address and assign the downloaded .lf subscription file:
--updateServer http://update.eset.com/redir/extendedsupport --offlineLicenseFilename <path-to-subscription-file>
3.Ensure that only the legacy ESET applications eligible for the Paid Extended Support are connecting to this mirror. You need to update supported ESET applications from a standard mirror. |
Prerequisites:
•This solution applies only to the local mirror workstation that provides updates to the group of unsupported ESET applications.
•Unchanged update server address in the policies of ESET applications connecting to this mirror.
•ESET endpoint application with the local mirror is activated with an applicable ESET subscription with the enabled Paid Extended Support and has internet access.
•Ensure that the local mirror is set properly in Update > Profile > Update mirror and unsupported ESET applications are connecting to this mirror.
ESET endpoint application managed remotely via ERA/ESMC/ESET PROTECT On-Prem
1.Create a new policy. In the policy settings, click Update > Profiles > Updates.
2.In the Modules Updates section, disable the Choose automatically option.
3.Set the Custom server to http://update.eset.com/redir/extendedsupport
4.Assign the policy to the local mirror server.
ESET endpoint application on an individual client workstation
1.Open the Advanced setup and click Update > Profiles > Updates.
2.In the Modules Updates section, disable the Choose automatically option.
3.Set the Custom server to http://update.eset.com/redir/extendedsupport
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The Paid Extended Support cannot provide the same level of protection as a fully updated application. Upgrade your ESET applications and operating systems to get the best level of protection and support (compared to the Paid Extended Support or after the Paid Extended Support expires).
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Upgrade your ESET applications
Users must upgrade their systems to SHA-256 compatible operating systems (including the latest application versions).
