Do you have the latest version of ESET PROTECT?
I do not know what version of ESET PROTECT/ESMC/ERA I have.
If you have ESET PROTECT version 10.1, refer to the I use ESET PROTECT 10.1 to remotely manage my network section.
If you do not have ESET PROTECT version 10.1, select the operating system of your ERA/ESMC/ESET PROTECT Server machine: