Do you have the latest version of ESET PROTECT?

I do not know what version of ESET PROTECT/ESMC/ERA I have.

If you have ESET PROTECT version 10.0, refer to the I use ESET PROTECT 10.0 to remotely manage my network section.

If you do not have ESET PROTECT version 10.0, select the operating system of your ERA/ESMC/ESET PROTECT Server machine: