ESET MSP Administrator 2 (EMA 2) is a license management system for ESET Managed Service Provider (MSP) partners.

An MSP offers customers ongoing support and active administration for network, applications, infrastructure, and security.

A phased transition will affect all current ESET MSP Administrator 2 users.

ESET PROTECT Hub will replace the ESET Business Account and ESET MSP Administrator 2 license portals. We will transition all accounts from both platforms in phases. After their accounts have been transitioned to ESET PROTECT Hub, users will not be able to access the older license portals.

A mixed account is where a user uses the same login for their ESET MSP Administrator 2 and ESET Business Account license portals. Mixed accounts will be merged into one if they are connected by an ESET PROTECT instance. In any other case, we will treat these accounts as separate. Users will be able to change the persona via a drop-down menu to access both accounts.

After the release of ESET PROTECT Hub for customers (formerly known as ESET Business Account users), the self-registration process will shift from ESET Business Account to ESET PROTECT Hub.

For ESET MSP Administrator 2 users who have not yet transitioned, we recommend creating an ESET Business Account directly from their ESET MSP Administrator 2 account (located under the “My Company” section).

This recommendation comes from the fact that if an ESET MSP Administrator 2 user initially created an ESET PROTECT Hub account to manage their own licenses instead of using ESET Business Account, they would end up with two separate ESET PROTECT Hub accounts after transitioning, rather than a single MSP account that includes the "My Company" section for managing their licenses.

We will transition users with API access to ESET PROTECT Hub. API users will not be affected by the End of Life, as the API will keep its full scope of functionality in ESET PROTECT Hub.

ESET PROTECT Hub includes all existing ESET MSP Administrator 2 and ESET Business Account features, as well as new features.

New features include:

•Expanded hierarchy view, providing an overview of child companies, customers and their licenses

•Opportunity to sell standard licenses and enhanced visibility into standard customers (self-managed and co-managed)

•On-demand access to cloud security solutions through impersonation

•Comprehensive security management for your own company, eliminating the need for extra tools or products

To start using ESET PROTECT Hub, users must transition from the legacy portal to ESET PROTECT Hub. The transition from ESET MSP Administrator 2 to ESET PROTECT Hub will be planned and implemented by ESET in phases.

To ensure a smooth transition, each ESET partner or office will be assigned to a specific transition phase, following a pre-agreed timeline.

When the transition is complete, access to the legacy portals will be discontinued. From then onward, license management and all related tasks will be handled exclusively through ESET PROTECT Hub.

After the transition, all users will receive an ESET PROTECT Hub invitation email and must use their ESET MSP Administrator 2 credentials to log in to ESET PROTECT Hub. The entire hierarchy, customers and licenses, together with cloud consoles, will be transitioned automatically. If you have any questions about the transition, contact your regional partner or your sales manager.

Customer action is not required. All affected users will be notified by email about the transition process.

We plan to transition all MSP accounts from all countries during the phases; see the Transition phases mentioned below.

Note that the table below serves an informative purpose and may be subject to change. We will provide you with all the essential details after we schedule your transition.