ESET MSP Administrator 2

What is ESET MSP Administrator 2?

ESET MSP Administrator 2 (EMA 2) is a license management system for ESET MSP partners.


Who is an MSP partner?

A Managed Service Provider (MSP) offers customers ongoing support and active administration for network, applications, infrastructure, and security.


Who is the subject of this communication?

All current users of ESET MSP Administrator 2 will be affected by its End of Life.


Which product will replace ESET MSP Administrator 2?

ESET PROTECT Hub replaces the ESET Business Account and ESET MSP Administrator 2 license portals. ESET will migrate all accounts from both platforms in phases. Users cannot access older license portals after their account is migrated to ESET PROTECT Hub.


What about mixed-account users?

A mixed account is where a user uses the same login for their ESET MSP Administrator 2 and ESET Business Account license portals. Mixed accounts will be merged into one if they are connected by an ESET PROTECT instance. In any other case, ESET will treat these accounts as separate. Users will be able to change the persona via a drop-down menu to access both accounts.


How will the End of Life affect users of ESET MSP Administrator 2 API?

ESET will migrate users with API access to ESET PROTECT Hub. API users will not be affected by the End of Life, as the API will keep its full scope of functionality in ESET PROTECT Hub.


What features can we expect in ESET PROTECT Hub?

ESET PROTECT Hub includes all existing ESET MSP Administrator 2 and ESET Business Account features, as well as new features.


If you have any questions about the migration, contact your Regional Partner or your Sales Manager.


End of Life and Migration Schedule


ESET plans to migrate customers from all countries during the phases mentioned below.


Migration phases


Affected Countries


Greece & Italy


Canada, USA, United Kingdom, Australia, South Africa, New Zealand


DACH, Slovakia, Czech Republic, Israel, France, Netherlands, Poland, Belgium


Turkey, Middle East, Scandinavia, Slovenia, Hungary, Spain, Ukraine


Lithuania, Singapore, Brazil, Mexico, China, South Korea, Croatia, Ireland, Romania, Portugal, Thailand, CIS, Bulgaria, North Africa, Latvia, Indonesia, Estonia, Nigeria.


Rest of the APAC and LATAM countries.

Last updated: August 31, 2023

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