ESET Business Account

Welcome to the End of Life support page for the ESET Business Account (EBA). As part of ESET's commitment to providing you with the best products and services, we've reached the end of ESET Business Account's lifecycle.

Below, you will find all the necessary information and resources to guide you through the transition process as we prepare to introduce its successor, ESET PROTECT Hub.

 

What is ESET Business Account?

ESET Business Account allows ESET business license owners to manage all their licenses in one place. After adding licenses to the ESET Business Account portal, you can share the number of seats your license includes among sites and enroll people you trust to help you manage your licenses.

 

Who is the subject of this communication?

A phased transition will affect all current ESET Business Account  users.

 

Which product will replace ESET Business Account?

ESET PROTECT Hub will replace the ESET Business Account and ESET MSP Administrator 2 license portals. We will transition all accounts from both platforms in phases. After their accounts have been transitioned to ESET PROTECT Hub, users will not be able to access the older license portals.

 

What about mixed-account users?

A mixed account is where a user uses the same login for their ESET MSP Administrator 2 and ESET Business Account license portals. Mixed accounts will be merged into one if they are connected by an ESET PROTECT instance. In any other case, we will treat these accounts as separate. Users will be able to change the persona via a drop-down menu to access both accounts.

 

What features can we expect in ESET PROTECT Hub?

ESET PROTECT Hub includes all existing ESET Business Account features, as well as new features. Here is an overview of the new features:

Access to ESET educational materials

Access to ESET news and promotions

Simplification of navigating through various products and interfaces via the Product navigator

 

End of Life and transition schedule

 

How to start using ESET PROTECT Hub: New customers

All new business customers added on or after July 31, 2024, will manage their licenses through ESET PROTECT Hub. New ESET Business Account will not be created after July 31, 2024. This change ensures that all new customers have a consistent and simplified experience with our products.

 

How to start using ESET PROTECT Hub: Customers with ESET Business Account

The upcoming July 31, 2024, changes will not impact your experience. You can continue using ESET Business Account to manage your licenses.

Users already registered in ESET Business Account can only start using ESET PROTECT Hub by transitioning from the legacy portal to ESET PROTECT Hub. The transition from ESET Business Account to ESET PROTECT Hub will be planned and implemented by ESET in phases.

To ensure a smooth transition, each ESET partner or office will be assigned to a specific phase, following a pre-agreed timeline.

When the transition is complete, access to the legacy portals will be discontinued. From then onward, license management and all related tasks will be handled exclusively through ESET PROTECT Hub.

 

 

Transition steps

Customer action is not required. All affected users will be notified by email about the transition process.

After the transition, customers will receive an ESET PROTECT Hub invitation email and must use their ESET Business Account credentials to log in to ESET PROTECT Hub. Licenses and cloud consoles will be transitioned automatically. If you have any questions about the transition, contact your reseller.

 

Timeline

We are planning to transition customers from all countries during the phases mentioned below.

 

Transition steps

Customer action is not required. All affected users will be notified by email about the transition process.

After transition, the customer will receive an ESET PROTECT Hub invitation email and must finalize their ESET PROTECT Hub account activation. Licenses are migrated automatically.

 

Transition phases

Phase

Affected Countries

1

Greece

Italy

2

Canada

USA

United Kingdom

Australia

Singapore

South Africa

New Zealand

3

DACH

Slovakia

Czech Republic

Israel

France

Netherlands

Poland

Belgium

4

Turkey

Middle East

Scandinavia

Slovenia

Hungary

Spain

Ukraine

5

Japan

Lithuania

Singapore

Brazil

Mexico

China

South Korea

Croatia

Ireland

Romania

Portugal

Thailand

The Commonwealth of Independent Stat

Bulgaria

North Africa

Latvia

Indonesia

Estonia

Nigeria

 

Remaining APAC and LATAM countries.

Last updated: June 6, 2024

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