MSP administrators have to do these steps in order

You can directly upgrade to ESET PROTECT On-Prem 12.0 from ESET PROTECT On-Prem 10.0 and later.

A direct upgrade from the End of Life versions 7.2–9.x has not been tested and is not supported.

Upgrade to ESET PROTECT On-Prem 12.0

ESET PROTECT On-Prem Mobile Device Management/Connector (MDM/MDC) component (on-premises only) reached End of Life in January 2024. ESET PROTECT On-Prem versions 11.1 and later do not support mobile device management. Read more.

•If you installed ESET PROTECT On-Prem on a Windows device using the All-in-one installer, use the ESET PROTECT On-Prem 12.0 All-in-one installer to upgrade.

•For all other update scenario procedures, refer to the Upgrade, migration and reinstallation procedures section of the ESET PROTECT On-Prem Install Online Help guide.

Apache HTTP Proxy users

ESET distributes ESET Bridge as a Proxy component (replacing the Apache HTTP Proxy). Apache HTTP Proxy has reached Limited Support. If you use Apache HTTP Proxy, we recommend migrating to ESET Bridge.

Upgrade ESET Management Agents on all managed computers to the latest version

Follow the Upgrade to the latest ESET Management Agents using the Components Upgrade Task in ESET PROTECT Knowledgebase article.

Upgrade the ESET Endpoints to the latest version

Follow the instructions for your customers and/or endpoints; see Endpoints managed by ESET PROTECT On-Prem/ESMC/ERA.

We strongly recommend that you run the latest versions of supported operating systems on computers in your network.

You can use ESET PROTECT On-Prem to manage computers running unsupported Windows operating systems (for example, Windows Vista or Windows XP) with ESET products in Limited Support, but some remote management limitations may occur. We do not guarantee the functionality of earlier ESET products after they reach their End of Life.

Last updated: July 11, 2024

ESET product	ESET Security Management Center (ESMC) version 7.2
Status	End of Life
End of Life date	December 2022
Details	For more information, refer to the Is my ESET product supported? section of the ESET End of Life policy.
Benefits of upgrade	Get the latest version of ESET PROTECT On-Prem to ensure its best performance and stability

ESET product	ESET PROTECT On-Prem version 8.x–11.x
Status	Depends on the version: 8.x—End of Life 9.x—End of Life 10.x—Limited Support 11.x—Limited Support
End of Life date	Depends on the version: 8.0—June 2023 8.1—October 2023 9.0—July 14, 2024 9.1—November 30, 2024 10.0—June 30, 2025 10.1—December 31, 2025 11.0—June 30, 2026 11.1—January 31, 2027
Details	For more information, refer to the Is my ESET product supported? section of the ESET End of Life policy.
Benefits of upgrade	Get the latest version of ESET PROTECT On-Prem to ensure its best performance and stability

MSP administrators have to do these steps in order

Upgrade to ESET PROTECT On-Prem 12.0

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